KEUTEK Insurance Claim

If your KEUTEK order was damaged, lost, or stolen during shipping and you added Shipping Protection at checkout, you may file an insurance claim. Shipping Protection covers eligible transit-related issues and allows us to resolve the issue through replacement. In limited cases where replacement is not feasible, store credit may be issued at KEUTEK’s discretion.

Effective December 28, 2025, Shipping Protection is a non-refundable service and applies only to issues that occur during transit. The protection fee is not refunded if no claim is filed or if the order is delivered successfully.

For more details about how Refundable Shipping Insurance works, please review the FAQs listed below.

Submit Your Insurance Claim

To submit a claim, please provide your order number, the email address used at checkout, and a brief description of the issue. If available, include photos of the package, product, or shipping label to help us review your claim more efficiently.

Our Customer Care team reviews all claims within 2–3 business days and will contact you by email with the next steps.

FAQs

It protects your order from damage, loss, or theft while in transit. If your package is delayed, damaged, or doesn’t arrive, you can file a claim through our Insurance Claim Page to receive a replacement or store credit.

All claims must be submitted through our Insurance Claim Page at https://keutek.com/pages/claim-page. Please include your order number, email address, and photos or proof of damage, loss, or theft so we can process your request quickly.

Yes, your store credit can be applied to any future purchase at KEUTEK.com before it expires.

Currently, Shipping Insurance is available for orders shipped within the United States.

If your order is returned within 45 days, the insurance fee will not be refunded, since it is applied to the original shipment protection.

The fee is displayed during checkout and depends on your order value. You’ll see the exact amount before completing your purchase.